Category: Customer Service

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Image for Call Centres and Human Resource Management

Call Centres and Human Resource Management

By: Deery, Stephen

Price: $64.76

Publisher: Palgrave Macmillan:

Seller ID: Z1403913048Z2

ISBN: 1403913048

Condition: Very Good


1403913048 Crisp, clean, unread hardcover with light shelfwear to the boards, no dust jacket as issued with a publisher's mark to one edge - Nice! View more info

Image for Customer Loyalty: A Guide for Time Travellers

Customer Loyalty: A Guide for Time Travellers

By: Etherington, Lyn; Robinson, Sionade

Price: $3.58

Publisher: Palgrave Macmillan:

Seller ID: Z1403997632Z1

ISBN: 1403997632

Condition: Fine


1403997632 Crisp, clean, unmarked and unread hardcover with liight shelfwear, remainder mark to oned edge- NICE! View more info

Image for On the Front Line: Organization of Work in the Information Economy (Cornell International Industrial and Labor Relations Reports)

On the Front Line: Organization of Work in the Information Economy (Cornell International Industrial and Labor Relations Reports)

By: Frenkel, Stephen; Korczynski, Marek; Shire, Karen A.; Tam, May

Price: $3.50

Publisher: ILR Press:

Seller ID: Z0801485673Z2

ISBN: 0801485673

Condition: Very Good


0801485673 Crisp, clean, unread paperback with light shelfwear to the covers and a publisher's mark to one edge - Nice! View more info

Image for Net Worth: Shaping Markets When Customers Make the Rules

Net Worth: Shaping Markets When Customers Make the Rules

By: Hagel III, John; Singer, Marc

Price: $3.00

Publisher: Harvard Business Review Press:

Seller ID: Z0875848893Z2

ISBN: 0875848893

Condition: Very Good


0875848893 Crisp, clean, unread hardcover with light shelfwear to the dust jacket and a publisher's mark to one edge - Nice! View more info

Services Marketing Management: An International Perspective

By: Kasper, Hans; van Helsdingen, Piet; de Vries Jr., Wouter

Price: $3.00

Publisher: Wiley:

Seller ID: Z0471984906Z2

ISBN: 0471984906

Condition: Very Good


0471984906 Crisp, clean, unread paperback with light shelfwear to the covers with a publisher's mark to one edge - Nice! View more info

Levels of Corporate Globalization: Developing a Measurement Scale for Global Customer Management

By: Kuchinka, P.

Price: $20.59

Publisher: Palgrave Macmillan:

Seller ID: Z1403936250Z2

ISBN: 1403936250

Condition: Very Good


1403936250 Crisp, clean, unread, unmarked hardcover with light shelfwear to the dust jacket - NICE! View more info

Image for Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers

Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers

By: Rayport, Jeffrey F.; Jaworski, Bernard J.

Price: $3.95

Publisher: Harvard Business Review Press:

Seller ID: Z0875848672Z2

ISBN: 0875848672

Condition: Very Good


0875848672 superb, crisp, clean, unread hardcover with some light shelfwear to the dust jacket - VERY NICE! View more info

Image for Fast and Efficient Context-Aware Services (Wiley Series on Communications Networking & Distributed Systems)

Fast and Efficient Context-Aware Services (Wiley Series on Communications Networking & Distributed Systems)

By: Raz, Danny; Juhola, Arto Tapani; Serrat-Fernandez, Joan; Galis, Alex

Price: $77.15

Publisher: Wiley:

Seller ID: Z047001668XZ2

ISBN: 047001668X

Condition: Very Good


047001668X Crisp, clean, unread hardcover with light shelfwear and edgewear with a publisher's mark to one edge - Nice! View more info

Travel Sales and Customer Service

By: Schwartz, Roberta; MacNeill, Debra J.

Price: $3.98

Publisher: Inst of Certified Travel Agents:

Seller ID: Z0931202248Z2

ISBN: 0931202248

Condition: Very Good


0931202248 crisp clean w/light shelfwear/edgewear - may have remainder mark View more info

Image for Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers

Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers

By: Spector, Robert

Price: $3.95

Publisher: Basic Books:

Seller ID: Z0738208035Z3

ISBN: 0738208035

Condition: Good


0738208035 Bumped and creased book with tears to the extremities, but not affecting the text block and a remainder mark to one edge - Good View more info

Image for Fish: A Proven Way to Boost Morale and Improve Results

Fish: A Proven Way to Boost Morale and Improve Results

By: Stephen C. Lundin; Harry Paul; John Christensen

Price: $3.95

Publisher: Hyperion:

Seller ID: Z0786866020Z2

ISBN: 0786866020

Condition: Very Good


0786866020 Crisp, clean, unread book with some shelfwear - NICE View more info

Image for The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

By: Treacy, Michael; Wiersema, Fred

Price: $3.95

Publisher: Basic Books:

Seller ID: Z0201407191Z3

ISBN: 0201407191

Condition: Good


0201407191 Bumped and creased book with tears to the extremities, but not affecting the text block and a remainder mark to one edge - Good View more info

Image for The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

By: Treacy, Michael; Wiersema, Fred

Price: $3.00

Publisher: Basic Books:

Seller ID: Z0201407191Z4

ISBN: 0201407191

Condition: Fair


0201407191 ACCEPTABLE ? This is a very damaged paperback; a READING COPY ONLY; do not purchase it if you are uncomfortable with significant tearing, scuffing, bumping, marking, taping, and creasing. The flaws are significant but do not render the book unusable. View more info

Image for Customer Connections: New Strategies for Growth

Customer Connections: New Strategies for Growth

By: Wayland, Robert E.; Cole, Paul M.

Price: $3.00

Publisher: Harvard Business Review Press:

Seller ID: Z0875847994Z2

ISBN: 0875847994

Condition: Very Good


0875847994 Crisp, clean, unread hardcover with light shelfwear to the dust jacket and a publisher's mark to one edge - Nice! View more info

Image for The Customer-Driven Company: Moving from Talk to Action

The Customer-Driven Company: Moving from Talk to Action

By: Whiteley, R. C.

Price: $3.98

Publisher: Perseus Books:

Seller ID: Z0201608138Z3

ISBN: 0201608138

Condition: Good


0201608138 some shelfwear but still NICE! - may have remainder mark or previous owner's name View more info

Image for Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage

Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage

By: Whiteley, Richard; Hessan, Diane

Price: $3.00

Publisher: Basic Books:

Seller ID: Z0201154935Z2

ISBN: 0201154935

Condition: Very Good


0201154935 Paperback with some shelfwear. View more info